Refund and Cancellation Policy

1. Cancellation

You may cancel a paid subscription from the billing portal or by contacting billing@mateality.com. Unless the cancellation flow says otherwise, cancellation takes effect at the end of the current paid period and you retain plan access until then. Deleting an account is separate from cancelling a subscription.

Usage-based or overage charges incurred before cancellation remain payable. Export release metadata and artifacts before plan access ends; lower retention limits may cause older artifacts to be scheduled for deletion.

2. Refunds

Except where law requires otherwise or an order expressly says so, subscription fees are non-refundable once a billing period begins. We do not normally refund unused time, forgotten cancellations, inactivity, plan downgrades, or usage already delivered.

We will correct duplicate charges, billing errors, and charges made after an effective cancellation. If a prolonged service failure caused by us materially prevented use of a paid core feature, contact billing@mateality.com within 30 days; we may provide a proportionate credit or refund after review.

3. EU/EEA and UK consumers

Releases is primarily offered for business and professional use. If you qualify as a consumer, mandatory rights remain unaffected. Where a statutory 14-day withdrawal right applies, you may exercise it by an unambiguous notice to billing@mateality.com. If you asked us to begin the digital service during that period, you may owe a proportionate amount for service already supplied; where law permits and you expressly acknowledged it, the withdrawal right may end once digital content is fully supplied.

4. How refunds are issued

Polar is the merchant of record for online purchases and generally issues approved refunds to the original payment method under its checkout buyer terms. Bank and card-network processing time is outside our control. Taxes and exchange-rate differences are handled according to applicable law and Polar’s processes.

5. Charge disputes

Contact billing@mateality.com before opening a payment dispute so we can investigate quickly. Fraudulent or abusive disputes may lead to suspension, but exercising a lawful payment right will not by itself result in retaliation.